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Privacy Policy

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1. Introduction

Welcome to AI Productive Lab (“AI Productive Lab”, “we”, “us”, or “our”).

This Privacy Policy explains how we collect, use, disclose, and protect your information when you:

  • Visit our website https://aiproductivelab.com/ (the “Website”)
  • Contact us via our contact forms, email, or phone
  • Request a consultation or engage us for AI, automation, data, and related consulting or development services (collectively, the “Services”).

By using our Website or Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Policy, please do not access or use the Website or Services.

2. Who We Are

AI Productive Lab is an AI consulting and solutions provider focused on:

  • AI/ML strategy and consulting
  • Machine learning development
  • Data science and data analytics
  • Generative AI for business transformation
  • AI automation solutions
  • API integrations and custom LLM development

We work with organizations across multiple industries, including digital health, financial services, e‑commerce, and technology.

If you have any questions about this Privacy Policy, you can contact us at:

  • Email (general): info@aiproductivelab.com
  • Email (editorial): editor@aiproductivelab.com
  • Phone: +1 256-277-7464

3. Scope of This Privacy Policy

This Privacy Policy applies to:

  • Visitors to our Website
  • Prospective and existing customers
  • Individuals who contact us or schedule a consultation
  • Individuals whose data we process on behalf of our customers in the course of providing Services (subject to applicable data processing agreements)

This Policy does not override any specific contracts we have with you (for example, a Master Services Agreement or Data Processing Agreement). Where there is a conflict, the contract terms will typically prevail.

4. Information We Collect

The information we collect depends on how you interact with us and our Services.

4.1. Information You Provide to Us Directly

We may collect the following types of personal information when you provide it to us:

  • Contact details
    • Name
    • Business email address
    • Phone number
    • Company name
    • Job title or role
  • Inquiry & consultation information
    • Information you provide via contact or consultation forms
    • Project details and goals
    • Preferred timelines and budgets
    • Any files or documentation you choose to upload or share with us during pre‑sales or project engagement
  • Communications
    • Content of your emails, messages, or phone calls with us
    • Feedback, survey responses, or testimonials (where you choose to provide them)
  • Account / engagement information (if applicable)
    • Billing contact details
    • Contract and proposal information
    • Workspaces or project documentation shared in the course of delivering Services

4.2. Information We Collect Automatically

When you visit our Website, we may automatically collect certain information about your device and usage, such as:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Referring/exit pages
  • Pages viewed and links clicked
  • Date and time of your visit
  • Approximate location (based on IP, where permitted by law)

This information is typically collected using cookies, web beacons, and similar technologies (see Section 7).

4.3. Information We Receive from Third Parties

Where permitted by law, we may receive information about you from:

  • Analytics, advertising, and marketing tools (e.g., website analytics providers)
  • Business partners or platforms that refer you to us
  • Publicly available sources, such as professional profiles (e.g., LinkedIn, company websites)

4.4. Customer and End-User Data (as a Processor)

In the course of providing AI, automation, data analytics, and custom LLM services, our customers may provide us with:

  • Business data, datasets, documentation, and other content
  • Pseudonymized or personal data related to their users, customers, or employees (depending on the use case)

We process this data solely on behalf of our customers and in accordance with our agreements with them. Where we act as a data processor or service provider, our customers are responsible for ensuring they have the appropriate legal basis and notices in place for the processing of such data.

5. How We Use Your Information

We use the information we collect for the following purposes:

  1. To provide and improve our Services
  • Responding to inquiries and requests
  • Scheduling and conducting consultations
  • Designing, building, and deploying AI, data, and automation solutions
  • Providing technical support and maintenance
  1. To communicate with you
  • Sending service-related communications (e.g., project updates, invoices, contract information)
  • Responding to support requests or questions
  • Sending relevant insights, updates, or marketing communications (where permitted by law and/or with your consent)
  1. To operate and enhance our Website
  • Monitoring and analyzing usage and performance
  • Improving website content, navigation, and user experience
  • Detecting and preventing fraud, abuse, or security incidents
  1. To develop and improve AI and data solutions
  • Improving our methodologies, models, and best practices
  • Training and evaluation of internal tools (typically using aggregated or de‑identified data, where feasible)
  1. To comply with legal obligations
  • Responding to lawful requests from authorities
  • Meeting tax, accounting, and regulatory requirements
  • Enforcing our agreements, terms, and policies
  1. With your consent
  • Any additional purpose that we clearly explain at the time of collection and for which we obtain your consent, where required.

Where applicable data protection laws (e.g., GDPR, UK GDPR) apply, we rely on one or more of the following legal bases to process your personal data:

  • Performance of a contract: To provide our Services and fulfill our obligations under our agreement with you or your organization.
  • Legitimate interests: To operate, secure, and improve our Website and Services, develop our business, and communicate with you about relevant offerings (balanced against your rights and interests).
  • Consent: For certain marketing activities, cookies, or other processing where consent is required.
  • Legal obligation: To comply with applicable laws and regulations.

7. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to:

  • Remember your preferences and settings
  • Understand how visitors use our Website
  • Improve performance and user experience
  • Support analytics and, where applicable, marketing or retargeting

You can usually manage cookie preferences through your browser settings (e.g., blocking or deleting cookies). Note that disabling cookies may affect how our Website functions.

If we implement a dedicated cookie banner or preferences tool, it will provide additional information on specific cookie categories and how to control them.

8. How We Share Your Information

We do not sell your personal data. We may share your information in the following circumstances:

8.1. Service Providers and Partners

We may share your information with trusted third‑party service providers who help us operate and improve our Website and Services, such as:

  • Hosting and cloud infrastructure providers
  • AI/ML platform providers and APIs (e.g., OpenAI, Google Vertex AI, AWS AI/ML services) as part of building and running AI solutions you request
  • Analytics and monitoring tools
  • Customer relationship management (CRM), marketing, or communication tools
  • Payment processors and billing systems

These providers are authorized to access your information only as necessary to perform services on our behalf and are contractually obligated to protect your data.

8.2. Enterprise Customers (Project Context)

Where we are engaged by your employer or another organization, some of your information (e.g., your name, role, work email, actions within a project) may be visible to that organization’s administrators or project stakeholders, in line with our engagement.

We may disclose your information if we believe it is reasonably necessary to:

  • Comply with any applicable law, regulation, legal process, or governmental request
  • Enforce our agreements, including investigation of potential violations
  • Detect, prevent, or address security, fraud, or technical issues
  • Protect the rights, property, or safety of AI Productive Lab, our users, or the public

8.4. Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred as part of that transaction. We will take steps to ensure the confidentiality of your personal data and notify you where required by law.

9. International Data Transfers

Given the nature of our Services and the use of global cloud providers and AI platforms, your information may be processed in countries outside your country of residence, including the United States and other jurisdictions that may have different data protection laws.

Where required by law, we implement appropriate safeguards for such transfers, such as:

  • Standard Contractual Clauses (SCCs) or their equivalent
  • Contracts and technical measures to ensure a level of protection consistent with applicable laws

10. Data Retention

We retain personal information for as long as necessary to:

  • Provide and support our Services
  • Fulfill the purposes described in this Privacy Policy
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes and enforce our agreements

When we no longer need personal information for these purposes, we will take reasonable steps to delete, anonymize, or aggregate it, unless a longer retention period is required or permitted by law.

Retention periods may vary depending on the type of data and our relationship with you (e.g., prospect, customer, former customer).

11. How We Protect Your Information

We implement technical and organizational measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

These measures may include, for example:

  • Secure hosting environments and access controls
  • Encryption in transit and at rest (where appropriate)
  • Regular updates and security patches
  • Restricted access to personal data based on job role and need-to-know
  • Internal policies, training, and procedures for data handling

However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

12. Your Rights and Choices

Depending on your location and applicable laws, you may have some or all of the following rights regarding your personal data:

  • Access – Request confirmation of whether we process your data and receive a copy of that data.
  • Rectification – Request correction of inaccurate or incomplete data.
  • Erasure – Request deletion of your data in certain circumstances.
  • Restriction – Request that we restrict the processing of your data in certain circumstances.
  • Portability – Request that we provide your data in a structured, commonly used, machine-readable format, and have it transferred to another controller, where technically feasible.
  • Objection – Object to certain processing activities, including direct marketing, based on our legitimate interests.
  • Withdraw consent – Where processing is based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of processing before withdrawal.
  • info@aiproductivelab.com

To exercise any of these rights, please contact us at: We may need to verify your identity before fulfilling your request. We will respond within the timeframes required by applicable law.

If you believe that we have not adequately addressed your concerns, you may have the right to lodge a complaint with your local data protection authority.

13. Marketing Communications

We may send you marketing or informational communications (e.g., AI insights, case studies, updates about our Services) where permitted by law or with your consent.

You can opt out of marketing communications at any time by:

  • Clicking the “unsubscribe” link in our emails, or
  • Contacting us at info@aiproductivelab.com

Even if you opt out of marketing emails, we may still send you non‑marketing messages related to your use of the Services (e.g., service announcements, billing information, security notifications).

Our Website may contain links to third‑party websites, tools, AI platforms, or resources that are not operated or controlled by AI Productive Lab.

This Privacy Policy does not apply to such third‑party sites or services. We recommend that you review the privacy policies of any third-party site you visit or service you use.

15. Children’s Privacy

Our Website and Services are not directed to children under the age of 16 (or the equivalent age in your jurisdiction), and we do not knowingly collect personal data from children.

If you believe that a child has provided us with personal information without appropriate consent, please contact us at info@aiproductivelab.com, and we will take steps to delete such information in accordance with applicable laws.

Given our focus on AI, automation, and data-driven solutions:

  • We may use data (including customer-provided data, where contractually allowed) to train, evaluate, or improve models and solutions, using privacy‑preserving techniques such as aggregation, pseudonymization, or anonymization where feasible.
  • When we integrate with third-party AI providers (e.g., OpenAI, Google Vertex AI, AWS AI/ML services), we process data through those platforms in line with our contracts and the configuration of each solution.
  • For projects involving sensitive or regulated data (e.g., health or financial data), we will work with you to implement appropriate security and compliance measures and may sign additional data protection agreements as required.

If you are a customer and would like more detail on how data is handled in a specific project or solution, please refer to your contract with us or contact your project representative.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our Services or business practices
  • Changes in applicable laws or regulations
  • Improvements in how we communicate our practices

When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice (e.g., via email or a notice on the Website).

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

18. How to Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or our data practices, you can contact us at:

  • Email: info@aiproductivelab.com
  • Alternative Email: editor@aiproductivelab.com
  • Phone: +1 256-277-7464
  • Website: https://aiproductivelab.com/

Summary:

  • This Policy covers how AI Productive Lab collects, uses, shares, and protects data for website visitors and customers.
  • Data is collected via forms, communications, project engagements, and cookies/analytics.
  • Data is used to provide and improve AI and automation services, communicate with you, and meet legal obligations.
  • You have rights over your data, including access, correction, deletion, and objection, depending on your jurisdiction.
  • This is a legal template and should be reviewed and adapted by your legal counsel before being published.

If you tell me which jurisdictions you primarily operate in (e.g., US only, US + EU, global) and whether you handle health/financial data directly, I can tighten this template further to match your compliance profile.

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